Excellence in customer service

Excellence in customer service

Why join Concept programs?

Academic by providing professional training content that combines scientific theories and practical application Knowing the needs of the market and using interactive workshopsDesigning the program according to the needs of the market Books and recent publications

First Axis:

General introduction to the customer and the meaning of customer service Communication skills and communication success factors.
Customer service concepts and the importance of customer presence Effective Communication Skills Incorporate Learning into Customer Service

Second Axis:

• Representative systems + applications of representative systems.
• (client with visual system) - (client with audio system) - (customer with sensory system)
• The magic of familiarity with customers and how to apply it more broadly.

The third axis:

• Duties of a customer service man.
• The sales interview.
• The art of responding to customer objection

The fourth axis:

• Customer patterns. • Practical applications to customer patterns.

Fifth Axis:

• How do you retain your customer? • Principles of customer service and care. • The function of selling and marketing and their relationship to the function of customer service • Stages of the customer service process • Criteria for the customers evaluation of the service or product when dealing or purchasing Sales roles and functions of customer service • Foundations and skills to be available in customer service • General applications

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